Shipping Policy

Last Updated: 9-12-2025

This Shipping Policy forms part of the MenoEase Terms of Service and applies to all orders placed through our website.

By placing an order, you acknowledge and agree to this Shipping Policy in full.

 

1. Shipping Overview

MenoEase partners with professional logistics and fulfillment providers to ensure reliable delivery of your order.

Our goal is to ship all orders as efficiently as possible while maintaining product quality, compliance, and safety.

 

2. Order Processing Time

Orders are typically processed within 1–2 business days after successful payment confirmation.

Processing times may be longer during:

  • High-volume periods
  • Promotional campaigns
  • Public holidays
  • Inventory or quality-control checks

Order processing time is separate from shipping transit time.

 

3. Estimated Delivery Time (Important)

Our average delivery time is between 2–5 business days after shipment.

However:

  • Delivery times are estimates only
  • Delivery is not guaranteed within a specific timeframe
  • Actual delivery may vary depending on destination, carrier performance, customs procedures, and external factors

By placing an order, you acknowledge that delivery timeframes are approximate and not a contractual guarantee.

 

4. Factors That May Cause Delays

Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Carrier or transportation disruptions
  • Customs clearance or inspections
  • Weather conditions or natural events
  • Public holidays (local or international)
  • Security checks or regulatory requirements
  • Incorrect or incomplete shipping information provided by the customer

Such delays do not constitute non-delivery or failure to fulfill the order.

 

5. Shipping Confirmation & Tracking

Once your order has been shipped:

  • A shipping confirmation may be sent electronically
  • Tracking information may be provided where available
  • Carrier handover confirmation constitutes proof of shipment

The issuance of tracking information or carrier confirmation is considered fulfillment for dispute and payment-processing purposes.

 

6. Delivery Complaints & Investigation Window

If your order has not arrived, you may contact our support team only after 10 business days from the shipping confirmation date.

Complaints submitted before this timeframe may not be processed, as the shipment may still be in transit.

Where appropriate, we will initiate a reasonable investigation with the carrier.

 

7. Risk of Loss & Responsibility Transfer

Once an order is handed over to the shipping carrier:

  • Responsibility for delivery transfers to the customer, except where prohibited by law
  • MenoEase is not responsible for delays caused by carriers, customs, or third parties

This transfer of responsibility applies regardless of tracking status updates.

 

8. Address Accuracy & Failed Deliveries

Customers are solely responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Orders shipped to incorrect or incomplete addresses
  • Failed delivery attempts
  • Packages returned or lost due to address errors
  • Reshipment may require additional fees.

 

9. Customs, Duties & Taxes

International shipments may be subject to customs duties, VAT, or import taxes.

  • These charges are the responsibility of the customer
  • Failure to pay customs fees may result in return, delay, or destruction of the package
  • Such situations do not qualify for refunds or chargebacks

 

10. Lost, Stolen, or Delayed Packages

MenoEase is not responsible for:

  • Packages marked as delivered but not received
  • Theft after delivery
  • Carrier errors beyond reasonable investigation

Delivery confirmation from the carrier is considered proof of delivery.

 

11. Stripe & Payment Dispute Protection

For payment and chargeback purposes, the customer agrees that the following constitute valid proof of fulfillment:

  • Shipping confirmation
  • Carrier handover records
  • Tracking information (where available)

Delays caused by carriers or external events do not constitute non-delivery under Stripe or card-network rules.

 

12. Customer Support

If you experience a delivery issue, please contact us at:

📧 support@meno-ease.com

Please include your order number and allow reasonable time for investigation and response.

 

13. Policy Updates

This Shipping Policy may be updated at any time. The version in effect at the time of purchase will apply unless otherwise required by law.